Service portal for Soloplan customers
Our customer service team is happy to help if you have any problems or questions when using our programs. You can contact the customer service department weekdays between 0800 - 1800 hours (Fridays until 1700 hours) or by appointment:
Telephone | +49 831 57407-500 |
service@soloplan.de
To allow a speedy and smooth process, please have the following information to hand when you phone:
- Customer number
- Product
- Version number (see the illustration to the left)
- Workspace/window
Hotline status tracking
Using the new ticket system, you can go online to check the current processing status of your hotline request and the estimated completion time. Your customer number and hotline ticket number are all that is required. You will be sent the ticket number automatically by e-mail. 
To Status Tracking entry...
Remote maintenance
- Login-window.
A picture is worth a thousand words - and the same is true during a call to the hotline. In addition, our programs are very flexible. Fields can be renamed and windows moved. Therefore statements such as "the first field above on the right" do not help anyone. Using Fastsviewer software, our customer service team can engage your monitor online. There is no need for you to install a program and you retain the control over your PC.
To join remote support, please click on icon - mentioned by our service staff:
|
|
|
social bookmark now: